Water Quality
The Department of Public Utilities takes great strides to ensure your water is safe every time you turn on your faucet or take a sip from a public water fountain.
Attention Customers: Delays in our meter reading schedule have resulted in bills that include more days of service than usual. With more days of service, customers’ bills will be higher than usual.
More InformationThe Department of Public Utilities takes great strides to ensure your water is safe every time you turn on your faucet or take a sip from a public water fountain.
The 2024 water quality report shows our city's water is of a higher quality than that required by all state and federal health and safety standards for drinking water. To request a paper copy of the report, please call 757-385-4948.
It is our mission to provide a safe and sufficient water supply that will enhance and sustain our vibrant community. The Lake Gaston Water Supply Pipeline helps fulfill that mission by pumping water to Virginia Beach residents through a 76-mile-long pipeline leading from Lake Gaston, in Brunswick County, to Lake Prince, a reservoir located in Suffolk but owned and operated by the City of Norfolk.
The water from Lake Gaston is blended with water from Norfolk and then pumped to Norfolk's Moores Bridges Water Treatment Plant. At the plant, the water undergoes an extensive filtering and disinfection process to remove particles, bacteria, algae, and other impurities.
The plant provides state of the art treatment technology and ensures drinking water quality through continual monitoring and testing.