The Department of Public Utilities provides quality water and sanitary sewer services to Virginia Beach residents. Virginia Beach's public water supply is in full compliance with all federal and state drinking water standards. The Department is committed to meeting the present and future water needs of our community, and to meet federal, state, and local regulatory requirements.
Public Utilities Customer Service
There's never a wait online - just secure access to account information and Public Utilities Online Services 24 hours a day, seven days a week!
Public Utilities offers a number of convenient payment options to suit your lifestyle.
Resources are available for Virginia Beach customers who are experiencing financial hardship and difficulty paying their City Services Bill.
Every drop counts! Learn about ways to conserve water to save on your monthly bill and help the environment.
Virginia Beach consistently meets state and federal requirements for drinking water.
A detailed listing of rates, fees and charges applicable to public utility services for the City.
Public water or sewer emergencies can happen at any time. Please contact the Department if you believe there is damage to public infrastructure or you are not able to locate a shutoff valve in your home.
