Water drop causing ripple effect in water Multiple headers
  • Department of Public Utilities

    ​The Department of Public Utilities provides quality water and sanitary sewer services to Virginia Beach residents. Virginia Beach's public water supply is in full compliance with all federal and state drinking water standards. The Department is committed to meeting the present and future water needs of our community, and to meet federal, state, and local regulatory requirements. ​

  • Public Utilities Customer Service


    Manage Account

    There's never a wait online - just secure access to account information and Public Utilities Online Services 24 hours a day, seven days a week!

    Manage Your Account

    Pay My Bill

    Public Utilities offers a number of convenient payment options to suit your lifestyle.

    Explore Payment Options

    Payment Assistance

    Resources are available for Virginia Beach customers who are experiencing financial hardship and difficulty paying their City Services Bill.

    Payment Assistance Resources

    Conservation & Education

    Every drop counts! Learn about ways to conserve water to save on your monthly bill and help the environment.

    Water Conservation Information

    Water Quality

    Virginia Beach consistently meets state and federal requirements for drinking water.

    Water Quality Reports

    Rates, Fees & Charges

    A detailed listing of rates, fees and charges applicable to public utility services for the City.

    Rates, Fees & Charges

    Report a Water or Sewer Emergency

    Public water or sewer emergencies can happen at any time. Please contact the Department if you believe there is damage to public infrastructure or you are not able to locate a shutoff valve in your home.

    In ground water line with clamp around pipe to seal leak