Department of Public Utilities
The Department provides quality water and sanitary sewer services to Virginia Beach residents, fully complying with all federal and state drinking water standards.
Public Utilities Customer Service
Virginia Relay TTY
Services
Manage Account
There's never a wait online - just secure access to account information and Public Utilities Online Services 24 hours a day, seven days a week!
Pay My Bill
Public Utilities offers a number of convenient payment options to suit your lifestyle.
New Payment Vendor Information
Public Utilities recently transitioned to a new payment vendor: Invoice Cloud.
Delinquency Policy
Learn about Public Utilities’ policy for delinquent utility accounts/service disconnection due to nonpayment and payment assistance resources available to customers.
Water Quality
Virginia Beach consistently meets state and federal requirements for drinking water.
Rates, Fees & Charges
A detailed listing of rates, fees and charges applicable to public utility services for the City.
Report a Water or Sewer Emergency
Public water or sewer emergencies can happen at any time. Please contact the Department if you believe there is damage to public infrastructure or you are not able to locate a shutoff valve in your home.
Latest News
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February 25, 2025
Utility Project Impacting Bow Creek Boulevard This Week
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February 6, 2025
Emergency Sewer Repair to Impact Northampton Boulevard Starting Feb. 7
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November 15, 2024
Emergency Water Main Repair Impacting Virginia Beach Boulevard
UPDATE: Due to weather impacts, the two inside lanes of westbound Virginia Beach Boulevard between N Great Neck Road and Byrd Lane are now expected to fully reopen by 5 p.m. tonight, Nov. 15.
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October 2, 2024
Update: Utility Project Impacting Intersection of Lynnhaven Parkway and Magic Hollow Boulevard Oct. 6-10