Manage Account

There's never a wait online - just secure access to account information and Public Utilities Online Services 24 hours a day, seven days a week!

Manage Your Account

Pay My Bill

Public Utilities offers a number of convenient payment options to suit your lifestyle.

Explore Payment Options

Payment Assistance

Resources are available for Virginia Beach customers who are experiencing financial hardship and difficulty paying their City Services Bill.

Payment Assistance Resources

Delinquency Policy

Learn about Public Utilities’ policy for delinquent utility accounts and service disconnection due to nonpayment.

Summary of Delinquency Information

Water Quality

Virginia Beach consistently meets state and federal requirements for drinking water.

Water Quality Reports

Rates, Fees & Charges

A detailed listing of rates, fees and charges applicable to public utility services for the City.

Rates, Fees & Charges

Report a Water or Sewer Emergency

Public water or sewer emergencies can happen at any time. Please contact the Department if you believe there is damage to public infrastructure or you are not able to locate a shutoff valve in your home.

In ground water line with clamp around pipe to seal leak

Latest News

  • June 10, 2024

    Emergency Sanitary Sewer Repair Impacting 22nd Street, June 11-12

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  • June 7, 2024

    Emergency Sanitary Sewer Repair Impacting Bow Creek Boulevard, June 8-9

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  • June 3, 2024

    Emergency Water Main Repair Impacting Sandpiper Road

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  • May 31, 2024

    Emergency Sanitary Sewer Repair Impacting Indian River Road, June 1-2

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