Manage Account

There's never a wait online - just secure access to account information and Public Utilities Online Services 24 hours a day, seven days a week!

Manage Your Account

Pay My Bill

Public Utilities offers a number of convenient payment options to suit your lifestyle.

Explore Payment Options

Payment Assistance

Resources are available for Virginia Beach customers who are experiencing financial hardship and difficulty paying their City Services Bill.

Payment Assistance Resources

Conservation & Education

Every drop counts! Learn about ways to conserve water to save on your monthly bill and help the environment.

Water Conservation Information

Water Quality

Virginia Beach consistently meets state and federal requirements for drinking water.

Water Quality Reports

Rates, Fees & Charges

A detailed listing of rates, fees and charges applicable to public utility services for the City.

Rates, Fees & Charges

Report a Water or Sewer Emergency

Public water or sewer emergencies can happen at any time. Please contact the Department if you believe there is damage to public infrastructure or you are not able to locate a shutoff valve in your home.

In ground water line with clamp around pipe to seal leak

Latest News

  • April 25, 2024

    Public Utilities Office to Close Early April 26

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  • April 24, 2024

    Emergency Utility Work Impacting Virginia Beach Boulevard April 24

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  • April 18, 2024

    Laskin Road lane to close overnight April 23

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  • March 14, 2024

    Utility Project to Affect 19th Street Starting Next Week

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