The Virginia Beach Department of Public Utilities offers customers a $75 rebate for each conventional toilet replaced with an ultra-low-flush toilet. Since ultra-low-flush toilets use no more than 1.6 gallons of water per flush, they can significantly reduce your water and wastewater treatment bills.

Eligibility Requirements

• The property must have active water service.
• You must be the property owner.
• Your current toilet must use more than 1.6 gallons per flush. Please note that since July 1, 1993, all new construction has been required to install low-flush toilets. 
• Your current toilet must not have been previously rebated through this program, even if by a previous property owner.

Rebate Process & Steps

1. Purchase an ultra-low-flush toilet. For even higher water efficiency, consider a WaterSense-certified toilet. These toilets use 20 percent less water than the current federal standard. You can find a list of WaterSense-approved high-efficiency toilets at www.epa.gov/watersense.
2. Once your new toilet has been installed, submit a "Low-Flow Toilet Rebate Program Application" to Public Utilities. Please call (757) 385-4636 to obtain this application.
3. Once approved by Public Utilities, take that form to Permits & Inspections located at 2403 Courthouse Drive​ to apply for a permit. The current cost for this permit is $40.60 for up to three toilets, and $5.10 for each additional toilet.
4. Once your permit application has been issued, schedule an inspection. If you are ready for the inspection, you can schedule while at Permits & Inspections counter. If you are not ready for the inspection, you can wait and schedule it online. You will need to register for an account if you do not already have one. Should you experience any difficulties registering or scheduling, please call 757-385-4211 extension 3 for assistance.
5. Have your contractor dispose of the old toilet(s). If you're doing the project yourself, you can dispose of your old toilet(s) at the City of Virginia Beach landfill free of charge. The landfill is located at 1989 Jake Sears Road. Visit the landfill website or call 757-385-1980 for more information about landfill hours and restrictions.
6. A rebate check will be mailed about six weeks after the inspection is completed. ​​​