Rebate Process

​​To be eligible for the rebate:

  • Your current toilet must use more than 1.6 gallons per flush.
  • Your current toilet must not have been previously rebated through the program (even if by a previous property owner). Please note: Since July 1, 1993, all new construction has been required to install low-flush toilets.​

Purchase an ultra low-flush toilet. For even higher water efficiency, consider a WaterSense certified toilet. These toilets use 20 percent less water than the current federal standard. You can find a list of WaterSense approved high-efficiency toilets at

Once your new toilet has been installed, you will need to submit a "Low-Flow Toilet Rebate Program Application" to Public Utilities. Please call (757) 385-4636 to obtain this application​.

Once approved, you need to take that form to Permits & Inspections. They are located at 2875 Sabre Street, Suite 500​. There you will apply for a permit application, which will cost $35.60. Once your permit application has been issued you will need to schedule an inspection. If you are ready for the inspection, you can schedule it at the counter. 

If you are not ready for the inspection, you can wait and schedule it online. You will need to register for an account if you do not already have one. Should you experience any difficulties registering or scheduling, please call (757) 385-4211 extension 3 for assistance.

Have your contractor dispose of the old toilet(s). If you're doing the project yourself, dispose of your old toilet(s) at the City of Virginia Beach landfill free of charge. The landfill is located at 1989 Jake Sears Road, off of Centerville Turnpike not far from the intersection of Centerville Turnpike and Indian River Road. Operating hours are from 7 a.m. to 4:30 p.m., Tuesday through Saturday. Call (757) 385-1980 to inquire about landfill restrictions.

A rebate check will be mailed about six weeks after the inspection is completed. ​​​