
Customer Service
The Public Utilities Customer Contact Center is happy to assist customers with billing or account-related inquiries, service requests, and more.
Public Utilities Customer Service
Virginia Relay TTY
Our customer contact center will be closed April 28 and our customer service office will be closed to walk-in customers April 28 and 29. We will reopen to customers at our new location (2403 Courthouse Drive) on April 30.
Learn MoreThe Public Utilities Customer Contact Center is happy to assist customers with billing or account-related inquiries, service requests, and more.
Public Utilities Customer Service
Virginia Relay TTY
The Public Utilities Customer Service Center, located at 2809 S Lynnhaven Road Suite 250 (second floor), is open to the public Monday through Friday, 8 a.m. to 5 p.m.
Routine requests can also be submitted online and will be processed as soon as possible. When submitting a request online, be sure to include your account number, address, full name, and phone number associated with the account.