The Public Utilities Customer Service Center, located at 2403 Courthouse Drive, is open to the public Monday through Friday, 8 a.m. to 5 p.m.

For routine requests, contact the Public Utilities Customer Contact Center at 757-385-4631.

• Account information
• Questions concerning your bill
• Requests to start, stop, or transfer service
• All account related inquiries

Routine requests can also be submitted online and will be processed as soon as possible. When submitting a request online, be sure to include your account number, address, full name, and phone number associated with the account.

• Online Services

For urgent calls during business hours, contact the Public Utilities Business Office at 757-385-4171.

• No water complaints
• Low water pressure complaints
• Burst pipes or other emergency turn-offs
• Meter leaks
• Hazardous meter lids

• Report a Water or Sewer Emergency