The Public Utilities Customer Service Center, located at 2809 S Lynnhaven Road Suite 250 (second floor), is open to the public Monday through Friday, 8 a.m. to 5 p.m.

For routine requests, contact the Public Utilities Customer Contact Center at 757-385-4631.

  • Account information
  • Questions concerning your bill
  • Requests to start, stop, or transfer service
  • All account related inquiries

Routine requests can also be submitted online and will be processed as soon as possible. When submitting a request online, be sure to include your account number, address, full name, and phone number associated with the account.

For urgent calls during business hours, contact the Public Utilities Business Office at 757-385-4171.

  • No water complaints
  • Low water pressure complaints
  • Burst pipes or other emergency turn-offs
  • Meter leaks
  • Hazardous meter lids