Customer Service
The Public Utilities Customer Contact Center is happy to assist customers with billing or account-related inquiries, service requests, and more.
Public Utilities Customer Service
The Virginia Beach Public Utilities’ Office at 2809 S. Lynnhaven road will close at noon on Friday, April 26, due to repairs taking place. Please view the press release for more details about impacted services.
Read the Press ReleaseThe Public Utilities Customer Contact Center is happy to assist customers with billing or account-related inquiries, service requests, and more.
Public Utilities Customer Service
The Public Utilities Customer Service Center, located at 2809 S Lynnhaven Road Suite 250 (second floor), is open to the public Monday through Friday, 8 a.m. to 5 p.m.
Routine requests can also be submitted online and will be processed as soon as possible. When submitting a request online, be sure to include your account number, address, full name, and phone number associated with the account.