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(757) 385-4631

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Our automated phone system is experiencing intermittent issues when transferring to the Invoice Cloud phone payment line. We are working to resolve this issue as quickly as possible. In the meantime, customers can make a phone payment by calling Invoice Cloud’s phone payment line directly at 757-699-8268.

Attention Customers: Delays in our meter reading schedule have resulted in bills that include more days of service than usual. With more days of service, customers’ bills will be higher than usual.

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Public Utilities Customer Service

Virginia Relay TTY

The Public Utilities Customer Service Center, located at 2403 Courthouse Drive, is open to the public Monday through Friday, 8 a.m. to 5 p.m.

For routine requests, contact the Public Utilities Customer Contact Center at 757-385-4631.

Account information
Questions concerning your bill
Requests to start, stop, or transfer service
All account related inquiries

Routine requests can also be submitted online and will be processed as soon as possible. When submitting a request online, be sure to include your account number, address, full name, and phone number associated with the account.

Online Services

For urgent calls during business hours, contact the Public Utilities Business Office at 757-385-4171.

No water complaints
Low water pressure complaints
Burst pipes or other emergency turn-offs
Meter leaks
Hazardous meter lids

Report a Water or Sewer Emergency

Customer Service