Customer Service Updates
Water service turn-offs for nonpayment have resumed. Please ensure your delinquent balance is paid to avoid service disconnection.
The Public Utilities Customer Service Center, located at 2809 S Lynnhaven Road Suite 250 (second floor), is open to the public.
Our call center (757-385-4631) is regularly experiencing high call volumes. If all of our customer service representatives are assisting other customers when you call, you will hear a message telling you to hang up and try again.
Urgent calls currently accepted at (757) 385-4171 include:
- No water complaints
- Low water pressure complaints
- Burst pipes or other emergency turn-offs
- Meter leaks
- Hazardous meter lids
Routine requests can be submitted online and will be processed as soon as possible. When submitting a request online, be sure to include your account number, address, full name and phone number associated with the account.