The Department of Public Utilities Customer Contact Center is happy to assist customers with billing or account-related inquiries, service requests, and more. We are open Monday – Friday, 8:00 a.m. to 5:00 p.m.
Public Utilities Customer Service
Water service turn-offs for nonpayment have resumed. Please ensure your delinquent balance is paid to avoid service disconnection.
The Public Utilities Customer Service Center, located at 2809 S Lynnhaven Road Suite 250 (second floor), is open to the public.
Our call center (757-385-4631) is regularly experiencing high call volumes. If all of our customer service representatives are assisting other customers when you call, you will hear a message telling you to hang up and try again.
Urgent calls currently accepted at (757) 385-4171 include:
Routine requests can be submitted online and will be processed as soon as possible. When submitting a request online, be sure to include your account number, address, full name and phone number associated with the account.