Customer Service
The Public Utilities Customer Contact Center is happy to assist customers with billing or account-related inquiries, service requests, and more.
Public Utilities Customer Service
Virginia Relay TTY
Attention Customers: Delays in our meter reading schedule have resulted in bills that include more days of service than usual. With more days of service, customers’ bills will be higher than usual.
More InformationThe Public Utilities Customer Contact Center is happy to assist customers with billing or account-related inquiries, service requests, and more.
Public Utilities Customer Service
Virginia Relay TTY
The Public Utilities Customer Service Center, located at 2809 S Lynnhaven Road Suite 250 (second floor), is open to the public Monday through Friday, 8 a.m. to 5 p.m.
Routine requests can also be submitted online and will be processed as soon as possible. When submitting a request online, be sure to include your account number, address, full name, and phone number associated with the account.