Attention Customers: In an effort to return to our typical meter reading schedule of every 28 to 32 days, some customers will be billed with an estimated meter reading.
Estimated Meter Reading Information
The Department of Public Utilities Customer Contact Center is happy to assist customers with billing or account-related inquiries, service requests, and more. Our office is open Monday through Friday, 8 a.m. to 5 p.m.
Public Utilities Customer Service
Water service turn-offs for nonpayment have resumed. Please ensure your delinquent balance is paid to avoid service disconnection.
The Public Utilities Customer Service Center, located at 2809 S Lynnhaven Road Suite 250 (second floor), is open to the public.
Our call center (757-385-4631) is regularly experiencing high call volumes. If all of our customer service representatives are assisting other customers when you call, you will hear a message telling you to hang up and try again.
Urgent calls currently accepted at (757) 385-4171 include:
Routine requests can be submitted online and will be processed as soon as possible. When submitting a request online, be sure to include your account number, address, full name and phone number associated with the account.