Attention Customers: In an effort to return to our typical meter reading schedule of every 28 to 32 days, some customers will be billed with an estimated meter reading.

Estimated Meter Reading Information

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Report a Water or Sewer Emergency

Water and sewer emergencies include no water service, low water pressure, burst pipes or other emergency turn-offs, water main leaks and sanitary sewer stoppages.

Public Utilities Front Desk

(757) 385-4171

To Report An Emergency After Hours

(757) 385-3111

For after hours emergencies on nights, weekends and holidays.

Public Utilities Front Desk

(757) 385-4171

During regular business hours.
Report a broken pipe in your home if you cannot locate the shut-off valve.
To report missing water/sewer main lids.

Public Utilities Operation & Maintenance

(757) 385-1400

To report sanitary sewer stoppages.
To report a water main break.
If you are experiencing problems with the sanitary sewer system serving your home, call us first before contacting a plumber. If the blockage is in the city’s infrastructure, it will be cleared at no charge to you.

Public Works Stormwater Maintenance

(757) 385-1470

To report flooding on your street.

Customer Service