Report a Water or Sewer Emergency
Water and sewer emergencies include no water service, low water pressure, burst pipes or other emergency turn-offs, water main leaks and sanitary sewer stoppages.
Public Utilities Front Desk
To Report An Emergency After Hours
(757) 385-3111
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For after hours emergencies on nights, weekends and holidays
Public Utilities Front Desk
(757) 385-4171
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During regular business hours
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Report a broken pipe in your home if you cannot locate the shut-off valve
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To report missing water/sewer main lids
Public Utilities Operation & Maintenance
(757) 385-1400
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To report sanitary sewer stoppages
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To report a water main break
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If you are experiencing problems with the sanitary sewer system serving your home, call us first before contacting a plumber. If the blockage is in the city’s infrastructure, it will be cleared at no charge to you.
Public Works Storm Water Maintenance
(757) 385-1470
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To report flooding on your street