Report a Water or Sewer Emergency

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Water Quality

(757) 385-4631

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Our automated phone system is experiencing intermittent issues when transferring to the Invoice Cloud phone payment line. We are working to resolve this issue as quickly as possible. In the meantime, customers can make a phone payment by calling Invoice Cloud’s phone payment line directly at 757-699-8268.

Attention Customers: Delays in our meter reading schedule have resulted in bills that include more days of service than usual. With more days of service, customers’ bills will be higher than usual.

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Public Utilities Front Desk

757-385-4171

Virginia Relay TTY

To Report An Emergency After Hours

(757) 385-3111

For after hours emergencies on nights, weekends and holidays.

Public Utilities Front Desk

(757) 385-4171

During regular business hours.
Report a broken pipe in your home if you cannot locate the shut-off valve.
To report missing water/sewer main lids.

Public Utilities Operation & Maintenance

(757) 385-1400

To report sanitary sewer stoppages.
To report a water main break.
If you are experiencing problems with the sanitary sewer system serving your home, call us first before contacting a plumber. If the blockage is in the city’s infrastructure, it will be cleared at no charge to you.

Public Works Stormwater Maintenance

(757) 385-1470

To report flooding on your street.

Customer Service