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Online Services
There's never a wait online - just secure access to account information and Public Utilities service 24 hours a day, seven days a week!
Public Utilities Customer Service
Virginia Relay TTY
Attention Customers: We recently transitioned to a new payment vendor – Invoice Cloud. Some customers received an email from our previous payment vendor, Speedpay, stating that their autopay plan was deleted. This was necessary to ensure payments were not drafted twice. Autopay customers should have received an email from Welcome@invoicecloud.com on July 1 informing them whether or not their autopay plan was carried over to Invoice Cloud and any required actions.
There's never a wait online - just secure access to account information and Public Utilities service 24 hours a day, seven days a week!
Public Utilities Customer Service
Virginia Relay TTY
New and existing users can access online services from the Department of Public Utilities using the link below.
IMPORTANT: Password requirements have changed after a recent system upgrade. If you receive an error when logging in, please select “Forgot Password?” to update your password. Password requirements are displayed when choosing your new password.
Registered users can access Online Services to:
When submitting a request online, be sure to include your account number, address, full name and phone number associated with the account.
Customers using the Firefox web browser may be unable to access Public Utilities Online Services. The Department is working to resolve this issue and apologizes for the inconvenience.
Please call 311 for any urgent issues after-hours, on weekends, or on holidays. Submissions to PU Online Services during these times will not be seen until the following business day.