
Online Services
There's never a wait online - just secure access to account information and Public Utilities service 24 hours a day, seven days a week!
Public Utilities Customer Service
Virginia Relay TTY
Our customer contact center will be closed April 28 and our customer service office will be closed to walk-in customers April 28 and 29. We will reopen to customers at our new location (2403 Courthouse Drive) on April 30.
Learn MoreThere's never a wait online - just secure access to account information and Public Utilities service 24 hours a day, seven days a week!
Public Utilities Customer Service
Virginia Relay TTY
New and existing users can access online services from the Department of Public Utilities using the link below.
IMPORTANT: Password requirements have changed after a recent system upgrade. If you receive an error when logging in, please select “Forgot Password?” to update your password. Password requirements are displayed when choosing your new password.
Registered users can access Online Services to:
When submitting a request online, be sure to include your account number, address, full name and phone number associated with the account.
Customers using the Firefox web browser may be unable to access Public Utilities Online Services. The Department is working to resolve this issue and apologizes for the inconvenience.
Please call 311 for any urgent issues after-hours, on weekends, or on holidays. Submissions to PU Online Services during these times will not be seen until the following business day.