About Your Bill
A detailed look at your monthly Public Utilities and Public Works City Services Bill.
Public Utilities Customer Service
Virginia Relay TTY
Attention Customers: Delays in our meter reading schedule have resulted in bills that include more days of service than usual. With more days of service, customers’ bills will be higher than usual.
More InformationA detailed look at your monthly Public Utilities and Public Works City Services Bill.
Public Utilities Customer Service
Virginia Relay TTY
Customers are typically billed every 28-32 days. Water charges are based on a meter reading taken the day an account is billed. Stormwater, trash collection, sanitary sewer, and service availability are all charged as fixed daily rates.
All new and transferred accounts are charged an account set-up fee. This fee covers the cost of establishing your account, turning on your water service, and obtaining your first meter reading. The fee will be reflected on your first bill.
Customers who receive sanitary sewer service (wastewater collection and transmission to the treatment plant), will also receive a bill from the Hampton Roads Sanitation District (HRSD) for wastewater treatment. HRSD’s charges are based on how much water you use each billing period.
Your bill contains the following information about your service.