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About Your Bill
A detailed look at your monthly Public Utilities and Public Works City Services Bill.
Public Utilities Customer Service
Virginia Relay TTY
Attention Customers: We recently transitioned to a new payment vendor – Invoice Cloud. Some customers received an email from our previous payment vendor, Speedpay, stating that their autopay plan was deleted. This was necessary to ensure payments were not drafted twice. Autopay customers should have received an email from Welcome@invoicecloud.com on July 1 informing them whether or not their autopay plan was carried over to Invoice Cloud and any required actions.
A detailed look at your monthly Public Utilities and Public Works City Services Bill.
Public Utilities Customer Service
Virginia Relay TTY
Customers are typically billed every 28-32 days. Water charges are based on a meter reading taken the day an account is billed. Stormwater, trash collection, sanitary sewer, and service availability are all charged as fixed daily rates.
All new and transferred accounts are charged an account set-up fee. This fee covers the cost of establishing your account, turning on your water service, and obtaining your first meter reading. The fee will be reflected on your first bill.
Customers who receive sanitary sewer service (wastewater collection and transmission to the treatment plant), will also receive a bill from the Hampton Roads Sanitation District (HRSD) for wastewater treatment. HRSD’s charges are based on how much water you use each billing period.
Your bill contains the following information about your service.