
Enroll in eBill
Have your monthly Virginia Beach Public Utilities and Public Works City Services Bill delivered straight to your email. Simply click the 'Enroll in eBill' button below to sign up.
Public Utilities Customer Service
Have your monthly Virginia Beach Public Utilities and Public Works City Services Bill delivered straight to your email. Simply click the 'Enroll in eBill' button below to sign up.
Public Utilities Customer Service
By subscribing to Virginia Beach Public Utilities’ eBill service, you accept the following terms and conditions:
Virginia Beach Public Utilities uses the third-party payment service Speedpay, an ACI Worldwide company, to process online payments made to your Virginia Beach Public Utilities account. Speedpay will require you to enter your bank account or credit card information in a secure form to make a payment.
By using their form, you are authorizing Speedpay to collect your account information to process your payment. Speedpay represents that the form is secure and protects information you transmit to Speedpay using industry-standard encryption.
Speedpay, an ACI Worldwide company, is only affiliated with the City of Virginia Beach through payment handling.
If a payment to your account cannot be completed or is refused because of insufficient funds or credit limits, you agree that you are responsible for:
Any late fees, returned payment fees, or other fees that may be assessed in accordance with Virginia law; and any fees or costs (including legal fees and court costs) incurred in attempting to collect the amounts from you.
Virginia Beach Public Utilities will not sell the information about your individual account to any third party. Your account information will only be used by us in the following ways:
You may unsubscribe from eBill service by clicking on the ‘Discontinue eBills and return to paper bills" link in all eBill email communications or submitting an unsubscribe form. Please note, it may take up to 24 hours to process the request. Once you unsubscribe, you will revert to receiving a paper statement in the mail.
Should you have any questions regarding eBill, please email eBill.help.pu@vbgov.com.
If you've completed troubleshooting and are still unable to receive your eBill, please contact your email service provider.