Terms & Conditions

By subscribing to Virginia Beach Public Utilities’ paperless billing service, you accept the following terms and conditions:

• You confirm that you are the account holder or an authorized user on the subscribed account.
• You authorize Virginia Beach Public Utilities to discontinue mailing of your paper bills.
• You will receive email notifications each time a new bill is available. All bills (monthly, adjustment, delinquent, and cutoff) can be viewed and paid within the Invoice Cloud portal.
• You are responsible for adding no-reply@invoicecloud.net to your email account’s ‘Safe Sender’ list and address book.
• You are responsible for providing your correct email address and for updating your email address as necessary. You may manage your email address in the Invoice Cloud portal or by calling Virginia Beach Public Utilities at 757-385-4631 (or toll free at 866-697-3481). Failure to update this information may prevent your paperless bill notification from being successfully delivered to your email inbox.
• If your email notification is undeliverable, you will be sent a paper bill and disenrolled from paperless billing. If you want to stop receiving paper statements, you are responsible for re-enrolling in paperless billing.