Our records indicate that some customers have multiple email addresses associated with their online payment account. This can happen if different email addresses are used for paperless billing, autopay, and/or one-time payments.

These customers will receive an email from WaterWeb@vbgov.com requesting they verify which email address they would like to receive all future billing notifications. This is a legitimate email from Virginia Beach Public Utilities. If you receive this email, please follow the steps provided to verify your email at your earliest convenience.

If you have any questions, please contact the Public Utilities Customer Contact Center at 757-385-4631.