Utility Connection Information
Public Utilities’ Utility Connection Office is located at 2043 Courthouse Drive.
Public Utilities Utility Connections
Virginia Relay TTY
Important Information
This office does NOT handle routine requests to start, stop, or transfer service.
Utility Connections
Customer requests for processing utility connection fees (for new and renovated properties connecting to city water/sewer for the first time) are by appointment only. To schedule an appointment, please call (757) 385-4636 or email PULineFees@vbgov.com.
All customers are required to email a completed AWWA Calculation Form to PULineFees@vbgov.com prior to their appointment in order to determine the proper water meter size for the property. If the capacity of the current water meter does not allow for the proposed additional plumbing fixtures, a larger water meter must be installed and associated fees must be paid.
Residential Utility Connection
New Construction
- Approved and released site plan. If submitted electronically, the site plan does not need to be brought to the appointment
- Zoning approval stamp
- Official address provided by the Planning Department
- Completed AWWA Calculation Form
- Check made payable to the City Treasurer
- Completed Receipt Request Form
Note: If demo/rebuild, demolition permit must be closed.
Addition or Converting Attic/Garage to Living Space
- Active City Services account
- Zoning approval stamp
- Completed AWWA Calculation Form
- Completed Receipt Request Form
Interior Renovations
No appointment is necessary.* Instead, email PUlinefees@vbgov.com with the following information:
- Active City Services account
- Official address
- Completed AWWA Calculation Form*
- Completed Receipt Request Form
*Change in meter size requires an appointment.
Commercial/Multi-Family Utility Connection
New Construction
- Approved and released site plan. If submitted electronically, the site plan does not need to be brought to the appointment
- Zoning approval stamp
- Official address provided by the Planning Department
- Completed AWWA Calculation Form
- Check made payable to the City Treasurer
Note: If demo/rebuild, demolition permit must be closed.
Addition
- Active City Services account
- Approved and released site plan
- Zoning approval stamp
- Completed AWWA Calculation Form
- Check made payable to City Treasurer
Interior Renovations
No appointment is necessary.* Instead, email PULineFees@vbgov.com with the following information:
- Active City Services account
- Completed AWWA Calculation Form*
- Master meter address
- Suite number, if applicable
*Change in meter size requires an appointment.
The Water and Sewer Line Connection Fee Exemption Program provides property owners who are either 65 years of age or older, disabled, or financially disadvantaged with a reduction or complete exemption of their water and sewer line fees.
To qualify for a reduction or exemption, you must meet the following program guidelines:
- The property must be owner occupied.
- The total combined income for the previous calendar year from all sources of the owners living in the dwelling and of the owner's relatives living in the dwelling can not exceed $23,500. The first $5,000 of income of each relative other than the spouse of the owner will not be included in the total income; and the first $7,500 of income received by a permanently and totally disabled owner will not be included in the total income.
- The net combined financial worth of the owner can not exceed $80,000, excluding the value of the house to be connected to the water and/or sewer lines. The net combined financial worth includes the value of all assets of the owner and the owner's spouse.
To find out if you qualify for a reduction in fees, please call (757) 385-4636.
Businesses needing to access water from a public fire hydrant can request a portable hydrant meter from Virginia Beach Public Utilities. The portable hydrant meter will ensure that companies are charged correctly for the water used.
To request a portable hydrant meter, please email PULineFees@vbgov.com or call (757) 385-4636. Approval is at the discretion of Virginia Beach Public Utilities.
City Code Sec. 37-22 prohibits the use of fire hydrants except by the Fire department, Public Utilities personnel, and authorized persons.