Payment Assistance
The following resources are available to Virginia Beach residents in need of assistance paying a utility bill.
Public Utilities Customer Service
Virginia Relay TTY
You may also dial 2-1-1 for free information on available community services. When you call 2-1-1, a trained professional will listen to your situation and suggest resources.
Payment Assistance Resources
Payment Arrangements
Payment arrangements are available to qualifying residents in need of short-term financial assistance. Eligible residents can call (757) 385-4631 to establish a payment arrangement with up to four installments on current account balances.
Please review the eligibility requirements and acknowledgment form before applying.
Water Assistance Program
The Water Assistance Program is provided by Virginia Beach Public Utilities to qualifying residents. Eligible residents can receive program assistance at a maximum of $350.00 once per fiscal year for a City Services Bill; and $300.00 for a plumbing repair. Please review the program eligibility requirements before applying. The application form and acknowledgment form are available online. Applications are accepted at the Virginia Beach Department of Human Services, 3432 Virginia Beach Blvd. For more information, call the number provided.
H2O (Help To Others)
The H2O (Help To Others) program, administered by The Salvation Army, offers financial assistance to residents needing help with their City Services or HRSD bill. Residents must be able to demonstrate that a personal or family crisis has inhibited their ability to pay utility bills. Eligible residents can receive program assistance one time in any twelve-month period in the amount of $500.00 or the balance due, whichever is less. For more information, call the number provided.
Church of the Ascension
(757) 495-1886 Ext. 414
Church of the Holy Family
Energy Share/Salvation Army
(757) 965-9012 Ext. 3
Holy Spirit Catholic Church
(757) 468-3600 Ext. 6
Mission United (Assists Military Only)
St. Gregory the Great Catholic Church
(757) 497-8330 Ext. 303
Star of the Sea Catholic Church
(757) 428-3492 or (757) 428-1244