Attention Customers: In an effort to return to our typical meter reading schedule of every 28 to 32 days, some customers will be billed with an estimated meter reading.
Estimated Meter Reading Information
The following resources are available to Virginia Beach residents in need of assistance paying a utility bill. You may also dial 2-1-1 for free information on available community services. When you call 2-1-1, a trained professional will listen to your situation and suggest resources.
Public Utilities Customer Service
Need help with your water bill? The Low-Income Household Water Assistance Program (LIHWAP) helps low-income households with a delinquent balance pay their City Services bill. Customers may also submit an additional application for assistance with their HRSD bill. For more information and eligibility requirements, call 1-888-373-9908 or visit www.virginialihwap.com.
Payment arrangements are available to qualifying residents in need of short-term financial assistance. Eligible residents can call (757) 385-4631 to establish a payment arrangement with up to four installments on current account balances.
Please review the eligibility requirements and acknowledgement form before applying.
The Water Assistance Program is provided by Virginia Beach Public Utilities to qualifying residents. Eligible residents can receive program assistance at a maximum of $350.00 once per fiscal year for a City Services Bill; and $300.00 for a plumbing repair. Please review the program eligibility requirements before applying. The application form and acknowledgement form are available online. Applications are accepted at the Virginia Beach Department of Human Services, 3432 Virginia Beach Blvd. For more information, call the number provided.
The H2O (Help To Others) program, administered by The Salvation Army, offers financial assistance to residents needing help with their City Services or HRSD bill. Residents must be able to demonstrate that a personal or family crisis has inhibited ability to pay utility bills. Eligible residents can receive program assistance one time in any twelve-month period in the amount of $500.00 or the balance due, whichever is less. For more information, call the number provided.
(757) 495-1886 Ext. 414
(757) 468-3600 Ext. 111
(757) 497-8330 Ext. 303
(757) 428-3492 or (757) 428-1244
(757) 853-8500 Ext. 100