
Estimated Meter Readings
Inclement weather or staffing impacts can cause disruptions to our contractor's meter reading schedule.
Public Utilities Customer Service
Virginia Relay TTY
Our customer contact center will be closed April 28 and our customer service office will be closed to walk-in customers April 28 and 29. We will reopen to customers at our new location (2403 Courthouse Drive) on April 30.
Learn MoreInclement weather or staffing impacts can cause disruptions to our contractor's meter reading schedule.
Public Utilities Customer Service
Virginia Relay TTY
To provide timely monthly billing statements and avoid longer billing periods, some customers are billed with an estimated meter reading. Only the water portion of the bill is estimated.