![Water meter gauge attached to pipes estimated meter reading header](https://d1ivb2c2d81ilf.cloudfront.net/pu/Headers/_1900x650_crop_center-center_90_none/Water-meter-gauge-attached-to-pipes-estimated-meter-reading-header.png)
Estimated Meter Readings
Inclement weather or staffing impacts can cause disruptions to our contractor's meter reading schedule.
Public Utilities Customer Service
Virginia Relay TTY
Attention Customers: We recently transitioned to a new payment vendor – Invoice Cloud. Some customers received an email from our previous payment vendor, Speedpay, stating that their autopay plan was deleted. This was necessary to ensure payments were not drafted twice. Autopay customers should have received an email from Welcome@invoicecloud.com on July 1 informing them whether or not their autopay plan was carried over to Invoice Cloud and any required actions.
Inclement weather or staffing impacts can cause disruptions to our contractor's meter reading schedule.
Public Utilities Customer Service
Virginia Relay TTY
To provide timely monthly billing statements and avoid longer billing periods, some customers are billed with an estimated meter reading. Only the water portion of the bill is estimated.