Pay Your Bill
The Department of Public Utilities offers a number of convenient payment options.
Public Utilities Customer Service
Virginia Relay TTY
Payment Options
Our payment vendor, Invoice Cloud, offers multiple convenient ways to make online payments. The Invoice Cloud portal allows you to make a one-time payment, schedule a future one-time payment, or schedule a recurring payment.
To register or make a one-time payment, you will need to enter your 16-digit public utilities account number, e.g. 0001234530123456 (with leading zeroes, no dashes), and your service address zip code, e.g. 23456.
Service Fee Information
No fee is charged to customers who use a bank account transfer (ACH) payment method to make an online or pay-by-text payment AND are enrolled in paperless billing. No fee is charged to customers who use an ACH payment method to pay their bill via autopay withdrawal.
A $1.75 fee is charged to customers who use a bank account transfer (ACH) payment method to make an online or pay-by-text payment and are NOT enrolled in paperless billing or autopay. A $1.75 fee is charged to autopay customers who receive paper bills and make an ACH payment not related to their autopay withdrawal.
A $3.50 fee is charged to customers that use a credit/debit card payment, regardless of their enrollment in paperless billing or autopay.
Paperless billing offers a secure and convenient way to receive your monthly City Services Bill. Each month, you will receive an email notification with a link to the Invoice Cloud payment portal when your bill is available.
Service Fee Information
No fee is charged to customers who use a bank account transfer (ACH) payment method to make an online or pay-by-text payment AND are enrolled in paperless billing. No fee is charged to customers who use an ACH payment method to pay their bill via autopay withdrawal.
A $1.75 fee is charged to customers who use a bank account transfer (ACH) payment method to make an online or pay-by-text payment and are NOT enrolled in paperless billing or autopay. A $1.75 fee is charged to autopay customers who receive paper bills and make an ACH payment not related to their autopay withdrawal.
A $3.50 fee is charged to customers that use a credit/debit card payment, regardless of their enrollment in paperless billing or autopay.
Ensure your City Services Bill is always paid on time. With each billing cycle, this free service automatically processes payment from your bank account or credit/debit card to pay your bill balance on your bill due date. You will continue to receive a bill.
You will receive an email notification 3 days before your payment processing date and after your payment is successfully processed.
Visit the Invoice Cloud portal to manage your autopay enrollment.
Autopay Eligibility Requirements
- Account must be active.
- Account cannot have any past due or delinquent balances.
- Account cannot have water cut-off for nonpayment.
- Account cannot have an active payment arrangement.
- Account cannot have an active loan.
- Account cannot have a pulled meter.
Important to Note
- The system will not allow you to enroll in autopay on your bill due date.
- If your account is blocked from ACH or check payments, the system will disenroll you from autopay plans set up using an ACH payment method.
- If your account is blocked from credit/debit card payments, the system will disenroll you from autopay plans set up using a credit/debit card payment method.
Service Fee Information
No fee is charged to customers who use a bank account transfer (ACH) payment method to make an online or pay-by-text payment AND are enrolled in paperless billing. No fee is charged to customers who use an ACH payment method to pay their bill via autopay withdrawal.
A $1.75 fee is charged to customers who use a bank account transfer (ACH) payment method to make an online or pay-by-text payment and are NOT enrolled in paperless billing or autopay. A $1.75 fee is charged to autopay customers who receive paper bills and make an ACH payment not related to their autopay withdrawal.
A $3.50 fee is charged to customers that use a credit/debit card payment, regardless of their enrollment in paperless billing or autopay.
Pay By Phone
Call our payment vendor, Invoice Cloud, at 757-699-8268 to make a payment using your debit/credit card or a bank account transfer (ACH). You will need to enter your 16-digit Public Utilities Account Number, e.g. 0001234530123456 (with leading zeroes, no dashes), and your service address zip code.
Pay by Text
Enroll in pay-by-text in the Invoice Cloud portal to receive a text notification when your City Services Bill is available. If you have a saved payment method in the Invoice Cloud portal, you can also make a payment by responding “PAY” to the text message.
Notifications
Please note: Virginia Beach Public Utilities (VBPU) and the Hampton Roads Sanitation District (HRSD) both use the Invoice Cloud payment service.
Pay-by-text bill notifications from both VBPU and HRSD will appear in the same text thread (29248) if you are enrolled in both. Your reply text will only pay the bill from the most recent text message. If you need to make a payment on a prior bill, you can use the link from the text.
Service Fee Information
No fee is charged to customers who use a bank account transfer (ACH) payment method to make an online or pay-by-text payment AND are enrolled in paperless billing. No fee is charged to customers who use an ACH payment method to pay their bill via autopay withdrawal.
A $1.75 fee is charged to customers who use a bank account transfer (ACH) payment method to make an online or pay-by-text payment and are NOT enrolled in paperless billing or autopay. A $1.75 fee is charged to autopay customers who receive paper bills and make an ACH payment not related to their autopay withdrawal.
A $3.50 fee is charged to customers that use a credit/debit card payment, regardless of their enrollment in paperless billing or autopay.
When paying by mail, you must include the bottom portion of your bill with your payment to ensure proper crediting to your account.
Mail your check or money order to:
Leigh Henderson, City Treasurer
Municipal Center, Building 1
2401 Courthouse Drive
Virginia Beach, VA 23456
In Person
When paying in person, you must include the bottom portion of your bill with your payment to ensure proper crediting to your account. Payments by cash, check, Visa, Discover, MasterCard, American Express, or money order can be made at any of the following City Treasurer's Offices:
- Main Office and Administration, Hours of Operation 8 a.m. - 5 p.m.
Municipal Center Building 1 (1st Floor)
2401 Courthouse Drive
Virginia Beach, VA 23456-9018 - Beach Office, Hours of Operation 8 a.m.-5 p.m.
420 Birdneck Circle
Virginia Beach VA 23451 - Thalia Office, Hours of Operation 8 a.m.-5 p.m.
4001 Virginia Beach Blvd., Unit 112
Virginia Beach, VA 23452 - Kempsville Office, Hours of Operation 8 a.m.-5 p.m.
1830 Kempsville Road, Suite 107
Virginia Beach, VA 23464 - Lynnhaven Office, Hours of Operation 8 a.m.-5 p.m.
2875 Sabre St., Suite 500
Virginia Beach, VA 23452
Payments by check or money order only can be made at:
Public Utilities Business Office, Hours of Operation 8 a.m.-5 p.m.
2809 S. Lynnhaven Road, Suite 250
Virginia Beach, VA 23452
Drop Box
For your convenience, payment drop boxes are also available. Do not place cash in a drop box or use the drop box to make a payment on a delinquent account.
Drop box locations are as follows:
- In front of the Public Utilities Field Operations Building at 3500 Dam Neck Road
- In front of the Public Utilities Business Office at 2809 S. Lynnhaven Road
- At the Public Utilities Line Fees Office located at 2875 Sabre Street, Suite 250
- At the Virginia Beach Municipal Center, across Courthouse Drive from Building 1, at 2401 Courthouse Drive
Making a Payment
Customers making a payment to restore water service should not pay by mail, third-party bill payment service such as their bank’s bill payment service, or payment drop box. These payment methods will delay the payment posted to your Public Utilities account and water service restoration. Payments must be posted to your account before water service can be restored.
Having difficulty making payments?
Community resources are available to assist customers who are experiencing financial hardship.
