
Pay Your Bill
The Department of Public Utilities offers a number of convenient payment options.
Public Utilities Customer Service
Attention Customers: In an effort to return to our typical meter reading schedule of every 28 to 32 days, some customers will be billed with an estimated meter reading.
Estimated Meter Reading InformationThe Department of Public Utilities offers a number of convenient payment options.
Public Utilities Customer Service
eBill offers a secure and convenient way to pay your monthly City Services Bill. Free bank transfer (ACH) payments are available to customers choosing our paperless billing option, however credit card payments will incur a $1.75 convenience fee.
Customers who would like to change their saved payment information can do so by simply entering the new payment information on their next eBill and selecting ‘Save my payment information for future transactions.’ This will overwrite the previously saved information.
If you would like to delete the saved payment information and not enter new payment information, please contact Customer Service by phone at (757) 385-4631.
Ensure your bill is always paid on time. With each billing cycle, this free service automatically withdraws payment from your bank account on your bill due date. You will continue to receive a bill.
To update your Autopay plan, select the Access Bill Autopay option below and log on to the Speedway payment system. You will need to enter your 16-digit public utilities account number, e.g. 0001234530123456 (with leading zeroes, no dashes), and your service address zip code, e.g. 23456.
Call Speedpay, an ACI Worldwide company, at (866) 247-6958 to make a payment using your debit/credit card or a bank transfer. A convenience fee of $1.75 will be charged for using this service. Speedpay is the vendor contracted to process online and phone payments for Virginia Beach Public Utilities.
You will need to enter your 16-digit Public Utilities Account Number, e.g. 0001234530123456 (with leading zeroes, no dashes), and your service address zip code.
Sign up to receive a text message notification on your cell phone when your bill is ready. Simply reply to the text and your bill will automatically be paid using securely stored payment information through Speedpay, an ACI Worldwide company and the vendor contracted to process online and phone payments for Virginia Beach Public Utilities. A convenience fee of $1.75 will be charged for using this service.
Want to avoid convenience fees? Free bank transfer (ACH) payments are available to customers choosing our paperless billing option.
Make a one-time payment using your debit/credit card or a bank transfer through Speedpay, an ACI Worldwide company and the vendor contracted to process online and phone payments for Virginia Beach Public Utilities. A convenience fee of $1.75 will be charged for using this service. Speedpay is the vendor contracted to process online and phone payments for Virginia Beach Public Utilities.
To log in, you will need to enter your 16-digit public utilities account number, e.g. 0001234530123456 (with leading zeroes, no dashes), and your service address zip code, e.g. 23456.
When paying by mail, you must include the bottom portion of your bill with your payment to ensure proper crediting to your account.
Mail your check or money order to:
Leigh Henderson, City Treasurer
Municipal Center, Building 1
2401 Courthouse Drive
Virginia Beach, VA 23456
When paying in person, you must include the bottom portion of your bill with your payment to ensure proper crediting to your account. Payments by cash, check, Visa, Discover, MasterCard, American Express, or money order can be made at any of the following City Treasurer's Offices:
Payments by check or money order only can be made at:
Public Utilities Business Office, Hours of Operation 8 a.m. - 5 p.m.
2809 S. Lynnhaven Road, Suite 250
Virginia Beach, VA 23452
For your convenience, payment drop boxes are also available. Do not place cash in a drop box or use the drop box to make a payment on a delinquent account.
Drop box locations are as follows:
Community resources are available to assist customers who are experiencing financial hardship.