![Person using calculator to add the stack of bills on the table Payment Assistance and Pay My Bill Header](https://d1ivb2c2d81ilf.cloudfront.net/pu/Headers/_1900x650_crop_center-center_90_none/Person-using-calculator-to-add-the-stack-of-bills-on-the-table-Payment-Assistance-and-Pay-My-Bill-Header.png)
Delinquency Policy
Virginia Beach Public Utilities is in compliance with the Virginia State Code for delinquent utility accounts.
Public Utilities Customer Service
Virginia Relay TTY
Attention Customers: We recently transitioned to a new payment vendor – Invoice Cloud. Some customers received an email from our previous payment vendor, Speedpay, stating that their autopay plan was deleted. This was necessary to ensure payments were not drafted twice. Autopay customers should have received an email from Welcome@invoicecloud.com on July 1 informing them whether or not their autopay plan was carried over to Invoice Cloud and any required actions.
Virginia Beach Public Utilities is in compliance with the Virginia State Code for delinquent utility accounts.
Public Utilities Customer Service
Virginia Relay TTY
Virginia Beach Public Utilities follows Virginia State Code requirements for delinquent utility accounts. Virginia State Code outlines these requirements in sections numbered § 15.2-2119.4, § 15.2-2121.2, § 15.2-2121.3, and § 44-146.29:4.
Para ver esta información en español, desplácese hasta la parte superior de esta página y seleccione el ícono ubicado en la parte superior derecha.