Services

Manage Account

There's never a wait online - just secure access to account information and Public Utilities Online Services 24 hours a day, seven days a week!

Manage Your Account

Pay My Bill

Public Utilities offers a number of convenient payment options to suit your lifestyle.

Explore Payment Options

New Payment Vendor Information

Public Utilities recently transitioned to a new payment vendor: Invoice Cloud.

Learn more about Invoice Cloud

Delinquency Policy

Learn about Public Utilities’ policy for delinquent utility accounts/service disconnection due to nonpayment and payment assistance resources available to customers.

Summary of Delinquency Information

Water Quality

Virginia Beach consistently meets state and federal requirements for drinking water.

Water Quality Reports

Rates, Fees & Charges

A detailed listing of rates, fees and charges applicable to public utility services for the City.

Rates, Fees & Charges

Report a Water or Sewer Emergency

Public water or sewer emergencies can happen at any time. Please contact the Department if you believe there is damage to public infrastructure or you are not able to locate a shutoff valve in your home.

Contact Us to Make a Report
In ground water line with clamp around pipe to seal leak

Latest News

  • September 5, 2025

    Utility Work to Impact Elbow Road Starting Sept. 8

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  • August 25, 2025

    Utility Work to Impact Traffic and Water Service in Municipal Center Area

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  • August 23, 2025

    Temporary Water Outage Impacts Municipal Center Area; Service Restored

    Read Full Post

  • August 12, 2025

    Utility Work to Impact Indian River Road from Aug. 18 through Sept. 1

    Read Full Post