
Department of Public Utilities
The Department provides quality water and sanitary sewer services to Virginia Beach residents, fully complying with all federal and state drinking water standards.
All Virginia Beach government administrative offices will be closed on Monday, Sept. 1, in observance of the Labor Day holiday. Some City facilities will be open for business. For a full list of open locations and services, please read the Labor Day operating schedule.
Learn MoreThe Department provides quality water and sanitary sewer services to Virginia Beach residents, fully complying with all federal and state drinking water standards.
There's never a wait online - just secure access to account information and Public Utilities Online Services 24 hours a day, seven days a week!
Public Utilities offers a number of convenient payment options to suit your lifestyle.
Public Utilities recently transitioned to a new payment vendor: Invoice Cloud.
Learn about Public Utilities’ policy for delinquent utility accounts/service disconnection due to nonpayment and payment assistance resources available to customers.
Virginia Beach consistently meets state and federal requirements for drinking water.
A detailed listing of rates, fees and charges applicable to public utility services for the City.
Public water or sewer emergencies can happen at any time. Please contact the Department if you believe there is damage to public infrastructure or you are not able to locate a shutoff valve in your home.
August 25, 2025
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July 28, 2025